EIDA Strategy

 

Our Values

  • Customer Orientation: Utmost dedication to achieve customer satisfaction, keeping transparency, gaining their trust and value their feedback; in order to improve the organization’s services
  • Teamwork: Embed team work spirit through knowledge transfer as to achieve the organization’s ultimate objectives and goals
  • Trust: To create a supportive environment by trusting each other’s good intent and make it a pillar of our culture
  • Ownership: To take a full responsibility for our work . We’ll keep our agreements and accept the consequences of our actions
  • Innovation: The capability of providing and developing new innovative/diverse solutions seeking excellence

 

Strategy Implementation Results

Strategic Objective Key Performance Indicator Measurement Frequency Q3 Value Current State Variance
Enroll and maintain an accurate, comprehensive and up-to-date popluation register Average daily enrollment in population register Quarterly 8,812
Number of PMC sites activated during period of measurement Quarterly 5
Rejected cards / total produced Quarterly 1.63%
% Applicant satisfaction Yearly - - -
% Customer complaints resolved on time / total number of complaints Quarterly 65%
Simplify government service delivery and facilitate transactions % Completion of secure infrastructure enabling exchange Quarterly 34%
% Completion of Public Key Infrastructure (PKI) set-up Quarterly 98%
Establish the ID Card as the most valued card Number of new entities accepting the ID Card as a primary form of identity validation Quarterly 9
Number of activities/events implemented as per the communication plan Quarterly 6
Enrsure that all central administrative services are of high quality, efficient, transparent and timely Readiness of infrastructure supporting internal service delivery Quarterly 72% -
Employee satisfaction Yearly 70% -
Nationalization Quarterly 99%
Nationals turnover rate Quarterly 2.3%